Delivery Information

🧊 Freshness Guaranteed

All seafood deliveries are packaged with ice and proper insulation to maintain optimal temperature from ocean to your door.

Delivery Options

🚗 Same-Day Delivery

Availability: Most sellers in Durban and surrounding areas

Timing: Order before 12PM for same-day delivery

Cost: Varies by seller and distance (typically R30-R80)

Perfect for when you need fresh seafood quickly. Sellers coordinate delivery times directly with you through our messaging system.

📍 Pickup Points

Availability: Select sellers offer designated pickup locations

Timing: Flexible scheduling based on seller availability

Cost: Free (no delivery fee)

Meet at convenient locations like markets, harbors, or agreed-upon spots. Coordinate directly with sellers for timing.

🏠 Courier Service

Availability: Extended delivery areas beyond local zones

Timing: Next-day delivery for distant locations

Cost: Calculated based on distance and weight

For buyers outside immediate delivery zones. Professional courier services ensure fresh arrival with cold chain logistics.

Packaging Standards

Food-grade packaging materials for safe transport
Ice packs or crushed ice to maintain cold temperature
Sealed bags to prevent leakage and cross-contamination
Insulated cooler boxes for longer distance deliveries
Clear labeling with catch date and species information

Delivery Process

Here's what happens after you place your order:

Order Confirmation: You receive immediate confirmation with order details
Seller Preparation: Seller prepares your seafood with proper packaging
Delivery Coordination: Seller contacts you to confirm delivery time
Live Updates: Track your order status through your dashboard
Delivery Notification: Receive alert when driver is on the way
Contactless Option: Request contactless delivery if preferred
Delivery Confirmation: Confirm receipt and inspect your order

Coverage Areas

Primary Service Zone: Durban Metro

Durban Central & CBD
Umhlanga & North Coast
Westville & Hillcrest
South Coast areas
Surrounding suburbs and townships

Extended Service: Courier options available for Pietermaritzburg, Richards Bay, and other KZN regions.

Tips for Best Experience

Provide accurate delivery address and contact number
Be available to receive seafood promptly for optimal freshness
Refrigerate immediately upon receipt
Inspect your order and report any issues within 2 hours
Communicate delivery preferences clearly with seller
Consider pickup option for maximum freshness control

📞 Delivery Support

Questions about delivery? Contact sellers directly through our messaging system or reach our support team at support@bestcatch.co.za or call 067 879 4469

🚚 Delivery Information